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20 YEARS OF ONTARIA: OUR GUESTBOOK
• Dear Mr. Philipp, anyone who sits in a bear chair and has the pleasure of having a good conversation will never forget it. Thank you very much for the very quick processing of our order. I wish you a happy Easter, too. Ulrich Scheithauer, Erwitte, April 14, 2025
• Hello Mr. Philipp, great service! Thank you very much for the quick response and for sending the replacement strip . Wolfgang Reitberger, Vienna, March 10, 2025
• Markus, everything arrived yesterday, and we're already busy assembling and painting...thank you and your team for this incredibly quick turnaround and your wonderful customer service. Thank you!!! Best wishes from Vienna, Carmen Loibner, October 4, 2024
• The two gems arrived today , and we are truly thrilled! Thank you so much for the quick turnaround . Thanks to your instructions, assembly was quick and easy . We first encountered these chairs in Cuba, and to now have two of them in our garden is a great joy. We are so happy to be doing business with you. This all feels right! August 5, 2024, Uwe Nüssle, Freiburg
• Good evening Mr. Philipp, thank you so much for the quick shipping of the chairs! We've already assembled the first one today, and it looks absolutely fantastic, an absolute dream! July 20, 2024, Martin Forche, Weichs
• Hello, here's a picture of the great chairs on our terrace. Thanks again for the great service . April 10, 2024, Michael Höchstötter, Schneverdingen
• Good morning! The Adirondacks are great—super comfortable and they smell lovely after the rain ;). Best regards from Zwickau. Carsten Brunner. October 7, 2023
• Thank you for all the patience with me while I decided what chairs to buy Markus - I love them! Carin Olbort, Basel, August 7, 2023
• Markus, thank you for the excellent service! Regards - Richard Zappeij, Vingst, Belgium, June 15, 2023
• I was so annoyed that my deckchair broke after four years that I left a very negative review. Of course, the damage is and remains annoying. But the frustration quickly disappears when Mr. Philipp takes exemplary care of the issue and quickly finds a satisfactory solution— in this case, a complete replacement . Thank you very much for that; that's not something to be taken for granted. Dietrich Kusch, Berlin, June 1, 2023
• Hello Mr. Philipp, the replacement chair arrived yesterday. Thank you for the uncomplicated, quick, and customer-oriented handling of the complaint! This service is truly outstanding. Klaus Rader, Templin. April 14, 2023
• Absolutely competent service. From ordering to delivery to a complaint, everything went smoothly. Twenty years ago, I sat in a chair like this for the first time at Lake Nipissing and fell in love. Hartmut Klüter, Bad Lippspringe, April 6, 2023
• We are thrilled. We feel very comfortable in the small sauna hut, which smells so wonderfully of cedarwood. Setting up the sauna was a pleasure thanks to the excellent instructions. The company owner is very personable and personally attends to our needs. I have absolute confidence and am sure that if any problems arise, I can rely on Mr. Philipp. Shipping to Switzerland was perfect and problem-free. I highly recommend Mr. Philipp. M. Casutt, Grüsch (Switzerland), January 10, 2023
• Hello Mr. Philipp, the credit note arrived – thank you very much for the quick processing. Your customer focus is truly extremely rare in the service desert of Germany! That has to be said. Best regards and have a nice weekend. Christoph Schwarzbart, Munich, November 18, 2022
• From the presentation on the website to the individual and, if desired, personal consultation and quotation, to the purchase/shipping and, if necessary, assistance with chair assembly: top-notch!!! It couldn't be better. A very personable company owner who takes personal care of everything. I have absolute confidence and am sure that if any problems arise in the future, I can turn to Mr. Philipp, and they will be resolved. Thank you very much. This makes shopping and fulfilling dreams fun. MA JA, October 14, 2022
• Dear Mr. Philipp, it was late, but I would still like to thank you again for your very good and friendly service.
The chairs are very comfortable (not just beautiful), and our bathing platform has become a favorite spot for us. When we renovate it, we'll be happy to come back. Best regards, Eveline Buff, Frauenfeld, August 6, 2022
• I would like to thank you very much for the personal phone call and the excellent advice. Where else can you find that? Your website had already convinced me. To put it bluntly: The way you respond to customer questions – you can only be trusted completely. - Frank Schneider, Boostedt, June 28, 2022
• I'm very satisfied. My husband painted everything, and today we sat down for a Radler at my new favorite spot. A very nice atmosphere and great chairs. Thank you, have a great time. - Sabine Hermann, Forbach, June 12, 2022
• Dear Mr. Philipp, wonderful! The chair is standing and is very nice and comfortable! Thank you! - Michèle Dutt, Karlsruhe, June 11, 2022
• The chairs are beautiful and worth every penny. As silly as it sounds, we've wanted to buy these original chairs for a long time, and today we fulfilled our wish. Many thanks also to the gentlemen and ladies who crafted and assembled the wood so beautifully. - Sarah Wendt, Wietze, May 28, 2022
• Wow, a Sunday reply – not bad! Thank you for the detailed comments and the very impressive picture. By the way, we're already looking forward to the gray patina! Looks great. - Klaus Langhof, Hanau, April 15, 2022
• Hello Mr. Philipp, I have to thank you for the fast delivery; that was exceptional! Thanks also for the always prompt answers to my questions. The chairs were also assembled and tested immediately. Super comfortable! - The Schmidt family, Helmbrechts. March 21, 2022
• After a few years, one of our chair sets developed a crack in one of the armrests. We are delighted with the contact you had with us regarding this complaint! Thank you again for your prompt response and the fast, free delivery of the replacement part. We have the chairs in front of our garden shed, and everyone just wants to sit on them. They are beautiful pieces of furniture. We wish you all the best; you yourself constantly ensure satisfied customers! We are happy to recommend you. - The Becker family from Mühlenbeck, March 12, 2022
• We would like to thank you again for your absolutely fantastic service . Your friendly, helpful, and prompt manner is not always a given. And the fact that the product actually delivers what it promises... simply perfect. We hope our review was able to reflect that at least a little. We wish you continued success and keep up the good work. Sven Miersch, Delbrück. February 5, 2022
• Mr. Philipp, we absolutely hit the mark with the gift for our colleague . Thank you very much for the very prompt delivery and for your consideration. The chair fits beautifully in your garden and has become a great place to recharge your batteries and get healthy. Best wishes and Happy Easter! Antonia Birkle, Seelze, December 3, 2021
• Hello Ontaria team, I would like to express my sincere appreciation for your prompt, fast delivery. Compliments! Best regards, Helmut Thurner, Puchkirchen, Austria, October 30, 2021
• I'm so happy! I've been dreaming of this "chair" for two years!! Thank you so much! And hats off to you for working all day Saturday! I'm so lucky! I wish you a lovely evening and a wonderful Sunday. Renate Wagner, Hechingen, October 27, 2021
• I'm more than thrilled with both the chairs and the service. I had many questions, both before and after delivery. All were answered promptly and to my complete satisfaction. Even a damaged part of the chairs was replaced. Highly recommended. Michael Stoll, Regensburg, August 25, 2021
• Great!!!!! Great, uncomplicated handling. I can only recommend you, thank you very much! Best regards, Gabi Albiez, Waldshut-Tiengen, May 23, 2021
• THANK YOU for the magical and reliable service and the engaging conversation last weekend. Maybe—who knows—we'll hear from each other again. Until then, stay healthy. Anke Ramm, Heiligenstedtenerkamp, March 12, 2021
• The chairs and footstools are perfect. The processing, delivery, and telephone conversations with Mr. Philipp are second to none. We have rarely received such courteous service and advice. Our recommendations will extend far beyond our community of Fuldatal. Thank you again. February 6, 2021, Petra and Michael Marzok
• Consultation even on Sundays. As a customer, you feel like you're in very good hands, and the order arrived in two days. The quality of the chairs is simply fantastic, and the furs are also eye-catching. Our new furniture was a bit more expensive, but the price will pay off in the long run. Thank you so much for everything, dear Mr. Philipp. Katja Rauschenberg, Ahrensburg, January 26, 2021
• You are truly as efficient as your website claims. Andrea Russel, Switzerland, December 4, 2020
• I wrote an email late one evening, and Mr. Philipp responded that same evening. Sure enough, everything arrived as ordered. And a boss who visibly cares about the customer's well-being—that's something you don't see very often these days, unfortunately. And when the chairs were finally assembled (pre-assembly is definitely worth it!!!), you're captivated by their beauty. Gorgeous wood; you'd love to touch and stroke it all day long :-) Best from Spain. Marc Russen, Barcelona, September 29, 2020
• Competent, friendly, fast, and the product at a fair price! Unfortunately, a rarity these days. The advice, whether by phone or email, was simply excellent and honest. Shipping to Switzerland was perfect, problem-free, and FAST! Mr. Philippe is now my new favorite seller! Greetings from beautiful Switzerland. Christoph, Obstalden, Switzerland, October 19, 2020
• The chair was delivered on time yesterday, and I assembled it immediately. I didn't expect such a quick and courteous response from you, and I've never experienced such accommodating customer service. Thank you for your prompt and competent response. Lutz Kirchhoff, Bonn, September 22, 2020
• I ordered Adirondack chairs from another supplier last week , but had to return them due to quality defects. Now I'm really glad I did and can sit and lie in really good chairs. Thank you for the excellent service. Petra Sood, Osnabrück, May 13, 2020
• Quality, fast delivery, personal customer service – you really have to be careful not to lose control in your enthusiasm for the product and the service, and suddenly you've bought more than you originally intended. Fischerhaus, Wehrland, March 10, 2020
• Ordered in the morning, unfortunately, the wrong one – but Mr. Philipp called and everything was fine. So good, in fact, that the chairs arrived on Saturday for my birthday: great wood, very comfortable. But the service alone makes you so grateful when things go like this. Five stars, you can't get more than that :) - Cornelia from Western Pomerania, October 21, 2019
• Mr. Philipp, everything was perfect with you: advice, processing, and delivery! Such great service is rare. - Christine Kellerer, Fürstenfeldbruck, March 14, 2019
• The chair is of first-class craftsmanship and polish, securely packaged, and the delivery on the desired day worked. The gift was a hit, not least thanks to your impeccable service. - Astrid Zinke, Borken, January 6, 2019
• Thanks so much Markus, we are amazed at your company's skill at communication and delivery. Good for you! - Barbara Beus , Roquefort de Corbieres, France, December 28, 2018
• After a cautious inquiry as to whether I could pay for two Bear Chairs in two installments, the response was immediate —it was already late in the evening, after all—"Yes, that's no problem at all!" I've bought online many times, but your company is a model of friendliness, commitment, and goodwill! THANK YOU! - Sigurd Thiede, Neuschoo, November 19, 2018
• Hello Mr. Philipp, as promised, I'm sending you two pictures of your stunningly beautiful Adirondack Bear Chair . It's a gem on our patio. I. Hanke, Eltville, November 6, 2018
• I think it's great that you offer trustworthy, customer-friendly online payment without Amazon, Mastercard/Visa, etc. You don't have to feed them, either. - Ted Scheidegger, Arosa, October 21, 2018
• Mr. Philipp, thank you so much for these wonderful chairs. They were delivered right on time and were presented to our parents on the day we requested them. Everyone just wanted to sit in them :-) - Deborah Schleier, Hessisch-Lichtenau, September 3, 2018
• Just a few minutes after ordering online, Mr. Philipp called to clarify some details. Everything was delivered quickly and well packaged. The quality exceeded all my expectations: excellent workmanship and a fantastic seating experience. It's worth every euro for a great improvement in quality of life. I am 100% satisfied! Karin Schmeckpeper, Syke, August 14, 2018
• I particularly appreciate the perfect (pre-)assembly of the chairs and stools with waterproof glue and stainless steel screws! Short delivery times, robust packaging, and immediate responses to all queries by Mr. Philipp personally confirm my decision. - Olaf from Tecklenburg, July 5, 2018
• The Adirondack chair arrived on time, the process was pleasant and uncomplicated, and the pre-assembled chair was superbly crafted. - Petra Weinert, Hamburg, June 19, 2018
• After a detailed discussion with Mr. Philipp, we purchased the chairs. We haven't regretted it for a second; everything was perfect. - Ingrid from Bad Doberan, April 12, 2018
• Personal advice from the boss , fast delivery, and excellent handling of a complaint! Perfect quality and seating comfort. - Christina Liebetrau, Rotterode, April 3, 2018
• The new chairs have transformed our garden fire pit into the perfect place to relax . So comfortable, you can sit in them for hours. First-class customer service, incredibly fast delivery. - The Große family, Seevetal, February 12, 2018
• Both of my orders were delivered within two business days – fantastic! The chairs offer the highest level of comfort, the quality is unparalleled, and the cedar wood is beautiful. - Maximilian, Munich, October 24, 2017
• The Adirondacks are super comfortable, and Mr. Philipp offers great customer service, so I 100% recommend them! - Nicole Krämer. Cologne, August 7, 2017
• I live on Sylt and always hear "island surcharge," "shipping costs," and "we don't deliver to islands." I was spared all of that here :-) Having it pre-assembled is definitely a good idea, and not just because of the warranty. Keep it up! - Katja Wiechmann, List, Sylt, July 16, 2017
• I absolutely wanted the original chairs and not cheap imitations ! Ordered on Sunday, delivered on Tuesday, everything went smoothly! - Beate Singer, Hassfurt, May 28, 2017
• Hi Mr. Philipp, thank you so much, finally! You wouldn't believe how long I've been looking for these chairs. - Katja Wiechmann, List, February 25, 2017
• We bought two chairs and later ordered six more . Ontaria gave us the bulk price without asking, as if we had bought eight at once. Great service. Highly recommended. – Klaus Brandt, Wunsiedel, January 3, 2017
• Markus: Perfecto. Many thanks to you for your health and for your agilidad . The verdad has a great content! – Núria Valero, Sant Joan Despi, Barcelona, December 14, 2016
• Our chairs are truly "Dreamliners," indescribably comfortable and convenient. – H. Nickles, Nuremberg; November 29, 2016
• We haven't found more beautifully designed Adirondacks anywhere . The service is also excellent. We'd definitely go back to Ontaria. – Marc from Neustadt, November 10, 2016
• I'm glad I bought it pre-assembled. It's amazing how soft the wood feels. The chair is truly fantastic. – Ellen Berenbrinker, Verl, November 4, 2016
• The quality of the furniture is top-notch , and the smell of the cedar wood is simply unique! Canada at home! – Silvana Kunder, Abtwil-SG, Switzerland, October 19, 2016
• My guests are thrilled. No one wants to get up. The seating is incredibly comfortable. – Bernd Eisele, Göppingen, September 24, 2016
• Chairs and stools are a feast for the eyes and incredibly comfortable. Advice, processing, and delivery service were smooth, uncomplicated, and always super friendly and absolutely customer-oriented! S. Wingen and S. Rössler, Siegburg, September 12, 2016
• I've never experienced anything like this in online retail before! I'm truly impressed and would buy here again anytime! - Kai Bumeister, Maintal, September 9, 2016
• From ordering to delivery to a generous, subsequent discount when ordering a second chair. Mr. Philipp offers unparalleled service: short response times, fast shipping, simply fantastic. Markus Baldes, Germany, August 14, 2016
• Above all, I noticed that the people at Ontaria are passionate about what they do and fully stand behind their products. - Nils, Hamburg, July 28, 2016
• The consultation, delivery, and assembly service were simply amazing! You rarely experience something like that in Germany these days. – Dagmar Obermeier-Kundel, June 21, 2016
• Mr. Philipp, I can confirm every word you wrote! - Markus Baldes, Wrestedt, June 7, 2016
• Markus was fantastic, he truly understands customer service . The chairs were a birthday present. Markus knew and as a surprise he completely assembled the chairs for me! – M. de Jongh, Ouderkerk aan de Amstel, Holland, May 20, 2016
• The birthday service (complete setup and delivery) arrived perfectly on time! Great quality, perfect service, and very pleasant contact! - Thomas Hübner, Allgäu. May 8, 2016
• Regarding your responsiveness, reliability, and friendliness, as well as the delivery of the chairs, I can only say: it couldn't be better ! - Monika Schmitz-Hoppe from Münster, Westphalia, April 27, 2016
• To be honest, I had assumed your announcement, "We'll gladly send the spare parts free of charge," meant freight-free delivery. However, the fact that there was actually no invoice included with the shipment practically screams for a recommendation! - Jörg Reichmann, Burbach, January 28, 2016
• It's actually quite nice when, as a customer, you don't feel like you're just a "number." - Nadja Huber-Ress, Bergheim, Austria, November 9, 2015
• Hello Mr. Philipp, we are thrilled with what we're unpacking right now. It's simply fantastic. We've never seen such perfect quality. - Hans Nickles, Nuremberg, July 30, 2014
• You're so super fast, we can't keep up . Thank you so much for the very accommodating and prompt delivery of my favorite chair. - Michael and Anja Hübner, July 19, 2013
• Hi Markus, Fantastic. Great service! Thank you very much. - Angelika Hoch, Ottawa, Canada, June 5, 2012
• Great, fantastic, and thank you for the really fast delivery and help. The chairs are great, the wood is beautiful. The first one is finished and incredibly comfortable, as expected. - Sven Steuerwald, Rüsselsheim, March 1, 2011
• The chairs are simply amazing. We made an exceptionally good purchase with absolutely uncomplicated and smooth shipping – that's what makes online shopping fun. - Jörg and Cerstin Reichmann, Burbach, July 29, 2010
• Hello Markus, The furniture is lovely and everything looks like it has been in the house for ever. Thank you again. Estelle Goodwin, Wilmslow, Cheshire, UK, August 23, 2009
• Hello Mr. Philipp, I received the goods in perfect condition . I highly recommend your company. Your service and delivery availability are excellent! We like the Bear Chair so much, we'd like to have four more. - Markus Stöckli, Weil am Rhein, May 27, 2008
• Thank you again for your friendly, uncomplicated, customer-friendly manner. And it's true, you are one of the most affordable :-) - Sherry Hennacy, Sulzbach, April 7, 2007
• Dear Markus, my goodness, there's some beautiful-looking Stickley stuff in your store. - Peter & Dinah Kessler, London, UK, November 27, 2006
• No doubt once the baby arrives and the house is finished we will give in to the temptation to buy some more Stickley. - Mark McGaw, Swansea, Wales, April 16, 2005
• Dear Markus, the chairs look great. I love your stuff. - Rasa Hiob, Bad Soden, Germany. July 14, 2004